Update (05 October, 2021): We have encountered some unexpected delays moving the number +1 763 694 4350 to a new provider. Until the process is completed, callers may be informed that the number is out of service. This will be a temporary situation. Customers requiring immediate assistance by telephone should dial +1 651 229 5665. Otherwise, customers may also complete the online support request form or email customer support directly at support@netex.com.


Update (29 September, 2021): We are in the process of moving the number +1 763 694 4350 to a new provider. Until the process is completed, callers may be informed that the number is out of service. This will be a temporary situation. Customers requiring immediate assistance by telephone should dial +1 651 229 5665.


Effective 27 September, 2021, Network Executive Software will no longer offer a toll-free number in the United States and Canada to reach customer support by telephone. Customers should use the number +1 763 694 4350 instead. Customers in the UK should continue using 03300 271862 to reach us. Customers may always contact us via e-mail at support@netex.com.


There are no other changes to our customer support policies. We remain available 24x7x365 at these numbers.


Customers may expect a same day response during NetEx Software's business hours (Monday through Friday from 0800 to 1700 US Central Time). Any e-mail messages received outside of these hours will receive a response on the next business day.


Network Executive Software Customer Support