Reliable Services & Support

Since 1999, NetEx has provided the most reliable services and support your business needs. Meeting the demands of some of the world's most distinguished industries, we deliver trouble-free, high-performance data transport solutions for businesses of every size. When you need the most responsive support and the convenience of a single point of contact for all your service, performance, and enhancement requirements, count on NetEx.

Additional, Responsive Support from NetEx

NetEx offers the additional, responsive support you and your business need, from security information and uploading tips to product updates and more. We understand that your success relies heavily on the speed and effectiveness of your operating systems. Our team is here to assist at every turn. If you need additional support and are unable to find it here, please reach out to us.

Software Support Policy

Our software support policy provides the practical assistance and information you need.

Upload Tips

NetEx offers tips for uploading support info that can help us help you.

Security Information

Find the details you need regarding obtaining and safeguarding technical security information.

Product News & Updates

Locate updated product news and details from NetEx, including our product announcements archive as well as out-of-support product releases.

Our professional and experienced team is standing by to provide responsive, dependable services and support for your organization.

Professional Services



For any and all product-related issues, NetEx offers responsive, reliable, practical and professional services when you or your business need them most. Our competent team is here to provide professional services from installation assistance to system and network configuration.

Direct Help During Regular Business Hours


Our knowledgeable NetEx technicians are available from 8 a.m. to 5 p.m. CST to offer support, technical resources, and assistance with product questions and issues.

24/7 Emergency Assistance


NetEx knows that some issues are urgent, and we understand your need for assistance. In those emergency situations, we provide after-hours, on-call help from our experienced NetEx technicians, available 24 hours a day.

Need Product Assistance?


NetEx prides itself on delivering quick and dependable data transfer solutions for all our clients. If you experience a problem, notify our technical support team.