For over two decades, NetEx has met the needs of the world's most demanding businesses. Our customers depend on trouble-free high performance data transport. And they demand the most responsive support and a single point of contact for all performance, service and enhancement requirements. These have always been the hallmarks of NetEx professional and customer services.
Proactive Notifications on Product Updates
NetEx offers proactive e-mail notifications to registered customers on updates to products as a new service. NetEx strongly recommends that all customers register. Interested persons may register here.
Normal Business Hours - Direct Help
Experienced NetEx technical resources are on call from 8 AM to 5 PM U.S. Central time, M-F, to provide assistance with product questions and issues.
24x7 Emergency Assistance
After regular business hours, on-call NetEx technicians assist in emergency situations.
NetEx offers professional services whenever needed on any and all product-related issues. NetEx professional services range from installation assistance to system and network configuration.