For over two decades, our products have met the needs of the world's most demanding businesses. Our customers depend on trouble-free high performance data transport. And they demand the most responsive support and a single point of contact for all performance, service and enhancement requirements. These have always been the hallmarks of NetEx's professional and customer services.
NetEx Customer Support provides:
Proactive Notifications on Product Updates
NetEx offers proactive e-mail notifications to registered customers on updates to products as a new service. NetEx strongly recommends that all customers register. Interested persons may register here.
Normal Business Hours - Direct Help
Experienced NetEx technical resources are available from 8 AM to 5 PM U.S. Central time, M-F, to provide assistance with product questions and issues.
24x7 Emergency Assistance
After regular business hours, on-call NetEx technicians assist in emergency situations.
NetEx offers professional services whenever needed on any and all product-related issues. NetEx professional services range from installation assistance to system and network configuration.