Report a problem
To request assistance from NetEx Software's Customer Support, please fill out this form completely and submit. Please be aware that NetEx Software's base support hours are M-F 08:00 to 17:00 CST US (14:00 to 23:00 GMT). Customers can expect a response within the current or next business day (dependent on time the request is received).
Customers reporting a Severity 1 emergency after base support hours should contact Customer Support directly by telephone. Full contact details can be found here. All other support requests submitted outside of base support hours will be replied to on the next business day.
If you would like to receive notification by e-mail when there are updates or new releases for our products, please go to our sign-up page.
If you need to upload any information for review (diagnostic information from appliances, product or system logs, etc.), please note the name(s) of the file(s) in the comments below. Instructions on uploading information to Customer Support can be found on our upload tips page.
Note: All fields are required. Enter "N/A" in any fields that are not applicable to your support request.