HyperIP Support
HyperIP FAQ - for more help, visit our forum at www.netex.com/forums
HyperIP 6.0.x Frequently Asked Questions
- What are the VMware system requirements for HyperIP 6.0.x?
- The OVA/F for HyperIP 6.0.x defines a virtual machine as a Linux virtual machine (Centos, 32 bit), with 2 GHz CPU, 9 G storage, 1 GByte of RAM two virtual switches (one for data and one for a dedicated management interface). HyperIP requires the management and data interfaces to reside on different subnets. For optimum performance the data physical Ethernet interface should be dedicated to this virtual machine.
- What are the Hyper-V system requirements for HyperIP 6.0.x?
- The imported files for HyperIP 6.0.x defines a virtual machine with 2 GHz CPU, 9 G storage, 1 GByte of RAM two virtual switches (one for data and one for a dedicated management interface). HyperIP requires the management and data interfaces to reside on different subnets. For optimum performance the data physical Ethernet interface should be dedicated to this virtual machine.
- Does HyperIP for VMware support ESX 3.5?
- HyperIP Release 6.0.x has been tested on VMware ESX(i) 3.5, and 4.0. If you are running ESX(i) 4.0 or above, follow the instructions in the HyperStart for VMware. However, if you are running ESX(i) 3.5 you cannot install from the OVF file; you will need to request the HyperIP ISO from support@netex.com and follow these instructions.:
- Define a virtual machine as a Linux virtual machine (Linux, CentOS 32-bit), with 2 GHz CPU, 9 G storage, 1 GByte of RAM one virtual switch (two if you want a separate management interface).
- HyperIP requires the management and data interfaces to reside on different subnets. For optimum performance the data's physical Ethernet interface should be dedicated to this virtual machine.
- You will also need to attach the downloaded ISO to the virtual machine to install the image (be sure the CD is connected on boot). (You may need to modify the BIOS setting in this VM to allow booting from the CDROM.)
- Boot up the virtual machine. Follow the prompts to restore the image. Select the "Restore (VGA Console)" option.
- Once the software is installed, you may unattach the ISO.
- Continue with Step 5 in the HyperStart for VMware
- HyperIP Release 6.0.x has been tested on VMware ESX(i) 3.5, and 4.0. If you are running ESX(i) 4.0 or above, follow the instructions in the HyperStart for VMware. However, if you are running ESX(i) 3.5 you cannot install from the OVF file; you will need to request the HyperIP ISO from support@netex.com and follow these instructions.:
- What versions of HyperIP are currently supported?
- HyperIP 6.0.1 is not a mandatory upgrade for 5.5.x, but is a mandatory replacement for HyperIP 6.0.0. Review the release announcement to determine if this upgrade is appropriate for you. The currently supported versions are 6.0.1, 5.5.3, 5.5.2, and 5.5.1. If you are running an older version (or 6.0.0), please upgrade to continue to receive support from Network Executive Software, Inc.
- How do I update my HyperIP?
- For existing customers running HyperIP 5.4.6 or earlier on an appliance, updating to 6.0.1 requires an upgrade kit (harddrive replacement) or an appliance exchange/refresh; contact support to request this kit. For customers running HyperIP 5.5, 5.5.1, 5.5.2 or 5.5.3, contact support to request a download.
Note: An attempt to upgrade HyperIP 5.5.3 to HyperIP 6.0.0 by upgrading the alternate partition will fail. Users must install Patch-4464 prior to attempting this upgrade method. (This is not necessary to upgrade to 6.0.1.)
- For existing customers running HyperIP 5.4.6 or earlier on an appliance, updating to 6.0.1 requires an upgrade kit (harddrive replacement) or an appliance exchange/refresh; contact support to request this kit. For customers running HyperIP 5.5, 5.5.1, 5.5.2 or 5.5.3, contact support to request a download.
- Is a software key required?
- Yes, a software key is required to operate HyperIP. To obtain a key, please click here to Request a Key.
- How do I install a key?
- Using the web, browse to your HyperIP:
Login into the HyperIP. Navigate to the Install Commands page. Copy your key string from the Product License Key email and paste it in the key field. Click Install Key. If HyperIP was already running the new key will take effect immediately, otherwise it will be used when HyperIP is (re-)started.
- Using the web, browse to your HyperIP:
- Can I change the HyperIP well-known UDP port? (ticket 1838)
- Yes, though changing the UDP port requires HyperIP to be restarted, as well as a firewall restart so that the proper port is accepted through the firewall.
- What is the recommended procedure for the removal of HyperIP from my network?
- The recommended removal procedure is:
- Insure your firewall does not block your local to remote traffic. (i.e., HyperIP traffic may have been the only traffic allowed between sites; HyperIP IPaddress:port to remote HyperIP IPaddress:port - port 3919 is the default)
- Quiesce the traffic directed to the HyperIPs. (Be sure to do this at both the local and remote sites before continuing.)
- Remove the HyperIP entry/entries from your DNS server if added.
- Direct the local and remote servers'/controllers' traffic to the appropriate gateway address (i.e., not to HyperIP).
(Be sure steps 3 and 4 have been done at both the local and remote sites before continuing.) - Restart the traffic on your servers/controllers between your local and remote sites.
- Browse to the HyperIP management interface; enter the admin password. On the bottom of any of the linked frames, select 'shutdown' from the Services menu & click . Exit from the browser interface.
- Remove the HyperIP VM from your ESX server by right clicking the VM and selecting "delete from disk" (when applicable).
- The recommended removal procedure is:
- Why am I experiencing HyperIP outages with a large number of application connections (ticket 1835,1945)
- If you are running with a large number* of application connections and experience HyperIP outages, you may need to explicitly set the maximum connection limit to a lower value.
*This number varies with the current workload, as well as other factors. HyperIP has been tested to support 2000 connections under optimal conditions. You may also need to dedicate resources on the hypervisor to the VM that HyperIP is running on.
- If you are running with a large number* of application connections and experience HyperIP outages, you may need to explicitly set the maximum connection limit to a lower value.
- What is an 'Intercept' and a 'Proxy' and why do I need them?
- Intercepts and proxies are rules that HyperIP uses to determine whether or not the traffic should be accelerated. At least one intercept or proxy must be defined in order for HyperIP to accelerate traffic.
- How do I find my serial number?
- After you login to the HyperIP via the web interface, your serial number will appear in the left-side frame. It is also available by clicking the 'License Info' button from the Install page.
- Can I tune an individual site's parameters?
- Yes, to access the site tuning options from the web, go to the Advanced Config page, choose the remote site to tune from Show/Set Tuning Parameters in the middle of the page and click SiteTune. From the CLI, enter the command 'siteTuneParms'. For more information type '?' at the command line or click the helpParms button from the web.
- What does 'Forward at limit' mean when defining intercepts?
- When HyperIP has reached the maximum number of application connections, it will either ignore (block) any new traffic coming in or it will forward that traffic (pass it through unaccelerated). Checking 'Forward at limit' causes HyperIP to use the second option.
- How do I change the segment size?
- Segments are the transmission size that HyperIP uses to send user data to a remote site. Segment sizes are set when adding remote sites. To change a segment size you must remove and re-add the remote site with the new segment size.
- How do I turn on/off compression?
- Compression is configured site-by-site. To configure compression for an individual site, go to the site's Tuning Parameters page (see above). To turn compression ON (default), set the 'compalg' value to 1. To turn compression OFF, set the 'compalg' value to 0. Save your settings by clicking setSiteParms.
- How do I change my local site ID? (ticket 1833)
- Changing the local site ID in an NxN configuration requires you to halt all sites and delete all sites. You may then configure the new local site ID and reconfigure the remaining sites. When finished you must perform a Restart Force.
- How do I obtain/install an update/patch?
- Updates are made available for download from NetEx's ftp site. Retrieve the update and store on your management workstation. Then, upload these to your HyperIP from your management workstation and install by following this procedure:
- Login to your HyperIP. Proceed to the Uploads/Downloads page.
- Click Browse to find the updates on your management workstation and once selected, click Send File.
- Navibate to the Maintenance page. In the HyperIP Code Updates & Images fields:
Select 'List Available Updates' to verify you've received the update file.
Select 'Install Update File' to apply the update.
- How do I provide diagnostic information to NetEx Support?
- Occasionally, NetEx Support will require diagnostic information to identify potential issues. A dump file can be generated by following the procedure described in the User Guide.
- How do I determine which version of HyperIP I am running?
- The HyperIP version is listed in the output from running the 'Display HyperIP State' command from the Services menu in the top-left corner of the web interface.
- What are the site tuning parameters, and how would I use them?
- Site tuning parameters and their use is described in this document.
- Are the performance graphs on one partition related to the other partition?
- No. Performance graphs are unique to each individual partition. The graphs shown only represent the statistics gathered while that partition is running.
- Why is the performance not as expected when there is a lot of bidirectional traffic? (ticket 2140)
- Since HyperIP utilizes a single network interface for the data, processing bi-directional transfers can over-extend the physical capacity of the network interface. Also, many network switch ports can be overdriven; check to see if the switch ports are dropping packets. Enabling Flow control throughout the data path (on all interfaces/ports) may resolve this problem.
- Why don't the day, week and month graphs always agree with the hour graphs? (ticket 2189)
- The resolution of the day, week and month graphs is not as good as the hour graph. Samples are collected every 15 seconds, and graphed for those periods but since all points are graphed, when the data points are drawn in the smaller area the points are pushed together and it is hard to identify when the throughput is jumping around.
- Why is HyperIP having trouble connecting to a site that is configured, when some sites are not completely configured on both ends? (ticket 2286)
- The incomplete configuration is causing the internal session manager to be tied up for a considerable time because there is no route to the HyperIP which is initiating the session. To avoid this situation, make sure to keep the site 'halted' until both ends of the connection are configured and have routes.
- On the NESi supplied hardware appliances, how are the network interfaces laid out?
HyperIP models 15XY
HyperIP models 13XY and 14XY
HyperIP models 11XY and 12XY
- Why can't I set flow control (pause frames) on the network interface? (ticket 2982)
- Various vendor switch and router ports need to be set to the desired flow control action prior to setting the same action on the HyperIP. Autonegotiate isn't entirely interoperable in networking equipment; if you experience problems using autonegotiate, you should set the desired action in the switch or router port and then in the HyperIP. This will cause a temporary outage in traffic when changing these settings. Note: Hyper-V doesn't support changing any of the network interface parameters.
- What web browsers does HyperIP support?
- The HyperIP web interface has been developed for and tested on Mozilla Firefox 3+ and Internet Explorer 7+. There are known issues with viewing the web interface in Google Chrome and Apple Safari browsers that will be resolved with the next full release. In the meantime, we recommend using one of the aforementioned supported browsers.
HyperIP 5.5.3 Frequently Asked Questions
- What are the VM system requirements for HyperIP 5.5.3?
- The OVF for HyperIP 5.5.3 defines a virtual machine as a Linux virtual machine (Linux, other 32 bit), with 2 GHz CPU, 8 G storage, 1 GByte of RAM two virtual switches (one for data and one for a separate management interface). HyperIP requires the management and data interfaces to reside on different subnets. For optimum performance the data physical Ethernet interface should be dedicated to this virtual machine.
- Does HyperIP for VMware support ESX 3.5?
- HyperIP Release 5.5.3 has been tested on VMware ESX(i) 3.5 and 4.0. If you are running ESX(i) 4.0 or above, follow the instructions in the HyperStart for VMware. However, if you are running ESX(i) 3.5 you cannot install from the OVF file; you will need to request the HyperIP ISO from support@netex.com and follow these instructions.:
- Define a virtual machine as a Linux virtual machine (Linux, Other 32-bit), with 2 GHz CPU, 8 G storage, 1 GByte of RAM one virtual switch (two if you want a separate management interface).
- HyperIP requires the management and data interfaces to reside on different subnets. For optimum performance the data's physical Ethernet interface should be dedicated to this virtual machine.
- You will also need to attach the downloaded ISO to the virtual machine to install the image (be sure the CD is connected on boot). (You may need to modify the BIOS setting in this VM to allow booting from the CDROM.)
- Boot up the virtual machine. Follow the prompts to restore the image. Select the "Restore (VGA Console)" option.
- Once the software is installed, you may unattach the ISO.
- Continue with Step 5 in the HyperStart for VMware
- HyperIP Release 5.5.3 has been tested on VMware ESX(i) 3.5 and 4.0. If you are running ESX(i) 4.0 or above, follow the instructions in the HyperStart for VMware. However, if you are running ESX(i) 3.5 you cannot install from the OVF file; you will need to request the HyperIP ISO from support@netex.com and follow these instructions.:
- What versions of HyperIP are currently supported?
- The release of HyperIP 5.5.3 is not a mandatory upgrade. Review the release announcement to determine if this upgrade is appropriate for you. The currently supported versions are 5.5.3, 5.5.2 and 5.5.1. If you are running an older version, please upgrade to continue to receive support from Network Executive Software, Inc.
- How do I update my HyperIP?
- For existing customers running HyperIP 5.4.6 or earlier, updating to 5.5.3 requires an upgrade kit (harddrive replacement) or an appliance exchange/refresh; contact support to request this kit. For customers running HyperIP 5.5, 5.5.1 or 5.5.2, contact support to request a download.
- Is a software key required?
- Yes, a software key is required to operate HyperIP. To obtain a key, please click here to Request a Key.
- How do I install a key?
- Using the web, browse to your HyperIP:
Login into the HyperIP. Navigate to the Install Commands page. Copy your key string from the Product License Key email and paste it in the key field. Click Install Key. If HyperIP was already running the new key will take effect immediately, otherwise it will be used when HyperIP is (re-)started.
- Using the web, browse to your HyperIP:
- Can I change the HyperIP well-known UDP port? (ticket 1838)
- Yes, though changing the UDP port requires HyperIP to be restarted, as well as a firewall restart so that the proper port is accepted through the firewall.
- What is the recommended procedure for the removal of HyperIP from my network?
- The recommended removal procedure is:
- Insure your firewall does not block your local to remote traffic. (i.e., HyperIP traffic may have been the only traffic allowed between sites; HyperIP IPaddress:port to remote HyperIP IPaddress:port - port 3919 is the default)
- Quiesce the traffic directed to the HyperIPs. (Be sure to do this at both the local and remote sites before continuing.)
- Remove the HyperIP entry/entries from your DNS server if added.
- Direct the local and remote servers'/controllers' traffic to the appropriate gateway address (i.e., not to HyperIP).
(Be sure steps 3 and 4 have been done at both the local and remote sites before continuing.) - Restart the traffic on your servers/controllers between your local and remote sites.
- Browse to the HyperIP management interface; enter the admin password. On the bottom of any of the linked frames, select 'shutdown' from the Services menu & click . Exit from the browser interface.
- Remove the HyperIP VM from your ESX server by right clicking the VM and selecting "delete from disk" (when applicable).
- The recommended removal procedure is:
- Why am I experiencing HyperIP outages with a large number of application connections (ticket 1835,1945)
- If you are running with a large number* of application connections and experience HyperIP outages, you may need to explicitly set the maximum connection limit to a lower value.
*This number varies with the current workload, as well as other factors. HyperIP has been tested to support 2000 connections under optimal conditions.
- If you are running with a large number* of application connections and experience HyperIP outages, you may need to explicitly set the maximum connection limit to a lower value.
- What is an 'Intercept' and a 'Proxy' and why do I need them?
- Intercepts and proxies are rules that HyperIP uses to determine whether or not the traffic should be accelerated. At least one intercept or proxy must be defined in order for HyperIP to accelerate traffic.
- How do I find my serial number?
- After you login to the HyperIP via the web interface, your serial number will appear in the left-side frame. It is also available by clicking the 'License Info' button from the Install page.
- Can I tune an individual site's parameters?
- Yes, to access the site tuning options from the web, go to the Advanced Config page, choose the remote site to tune from Show/Set Tuning Parameters in the middle of the page and click SiteTune. From the CLI, enter the command 'siteTuneParms'. For more information type '?' at the command line or click the helpParms button from the web.
- What does 'Forward at limit' mean when defining intercepts?
- When HyperIP has reached the maximum number of application connections, it will either ignore (block) any new traffic coming in or it will forward that traffic (pass it through unaccelerated). Checking 'Forward at limit' causes HyperIP to use the second option.
- How do I change the segment size?
- Segments are the transmission size that HyperIP uses to send user data to a remote site. Segment sizes are set when adding remote sites. To change a segment size you must remove and re-add the remote site with the new segment size.
- How do I turn on/off compression?
- Compression is configured site-by-site. To configure compression for an individual site, go to the site's Tuning Parameters page (see above). To turn compression ON (default), set the 'compalg' value to 1. To turn compression OFF, set the 'compalg' value to 0. Save your settings by clicking setSiteParms.
- How do I change my local site ID? (ticket 1833)
- Changing the local site ID in an NxN configuration requires you to halt all sites and delete all sites. You may then configure the new local site ID and reconfigure the remaining sites. When finished you must perform a Restart Force.
- How do I obtain/install an update/patch?
- Updates are made available for download from NetEx's ftp site. Retrieve the update and store on your management workstation. Then, upload these to your HyperIP from your management workstation and install by following this procedure:
- Login to your HyperIP. Proceed to the Uploads/Downloads page.
- Click Browse to find the updates on your management workstation and once selected, click Send File.
- Navibate to the Maintenance page. In the HyperIP Code Updates & Images fields:
Select 'List Available Updates' to verify you've received the update file.
Select 'Install Update File' to apply the update.
- How do I provide diagnostic information to NetEx Support?
- Occasionally, NetEx Support will require diagnostic information to identify potential issues. A dump file can be generated by following the procedure described in the User Guide.
- How do I determine which version of HyperIP I am running?
- The HyperIP version is listed in the output from running the 'Display HyperIP State' command from the Services menu in the top-left corner of the web interface.
- What are the site tuning parameters, and how would I use them?
- Site tuning parameters and their use is described in this document.
- Are the performance graphs on one partition related to the other partition?
- No. Performance graphs are unique to each individual partition. The graphs shown only represent the statistics gathered while that partition is running.
- Why is the performance not as expected when there is a lot of bidirectional traffic? (ticket 2140)
- Since HyperIP utilizes a single network interface for the data, processing bi-directional transfers can over-extend the physical capacity of the network interface. Also, many network switch ports can be overdriven; check to see if the switch ports are dropping packets. Enabling Flow control throughout the data path (on all interfaces/ports) may resolve this problem.
- Why don't the day, week and month graphs always agree with the hour graphs? (ticket 2189)
- The resolution of the day, week and month graphs is not as good as the hour graph. Samples are collected every 15 seconds, and graphed for those periods but since all points are graphed, when the data points are drawn in the smaller area the points are pushed together and it is hard to identify when the throughput is jumping around.
- Why is HyperIP having trouble connecting to a site that is configured, when some sites are not completely configured on both ends? (ticket 2286)
- The incomplete configuration is causing the internal session manager to be tied up for a considerable time because there is no route to the HyperIP which is initiating the session. To avoid this situation, make sure to keep the site 'halted' until both ends of the connection are configured and have routes.
- How are the network interfaces laid out?
HyperIP models 15XY
HyperIP models 13XY and 14XY
HyperIP models 11XY and 12XY
- Why can't I set flow control (pause frames) on the network interface? (ticket 2982)
- Various vendor switch and router ports need to be set to the desired flow control action prior to setting the same action on the HyperIP. Autonegotiate isn't entirely interoperable in networking equipment; if you experience problems using autonegotiate, you should set the desired action in the switch or router port and then in the HyperIP. This will cause a temporary outage in traffic when changing these settings.
- What web browsers does HyperIP support?
- The HyperIP web interface has been developed for and tested on Mozilla Firefox 3+ and Internet Explorer 7+. There are known issues with viewing the web interface in Google Chrome and Apple Safari browsers that will be resolved with the next full release. In the meantime, we recommend using one of the aforementioned supported browsers.
- What considerations should be made prior to an upgrade to HyperIP 6.0.0?
- For users considering an upgrade to HyperIP 6.0.0 by updating the alternate partition, they must first install Patch-4464.
HyperIP 5.5.2 Frequently Asked Questions
- What versions of HyperIP are currently supported?
- With the release of HyperIP 5.5.3, the currently supported versions are 5.5.3, 5.5.2 and 5.5.1. If you are running an older version, please upgrade to continue to receive support from Network Executive Software, Inc.
- How do I update my HyperIP?
- For existing customers running HyperIP 5.4.6 or earlier, updating to 5.5.2 requires an upgrade kit (harddrive replacement) or an appliance exchange/refresh. For customers running HyperIP 5.5, or 5.5.1, contact support for upgrade procedures.
- Is a software key required?
- Yes, a software key is required to operate HyperIP. To obtain a key, please click here to Request a Key.
- How do I install a key?
- Using the web:
Login to your HyperIP. Navigate to the Install Commands page. Copy your key string from the Product License Key email and paste it in the key field. Click Install Key. If HyperIP was already running the new key will take effect immediately, otherwise it will be used when HyperIP is started. - Using the CLI:
Login to the CLI. Enter the 'LegacyDialog'. Select Expert mode. Select System. Select License. Hit Continue. Enter your key obtained from the Product License Key email, including dashes (we recommend copying and pasting). Configure the warning window (when HyperIP will start sending messages about license expiration) and warning interval (how frequently the messages will be sent). Implement your changes. Choose Yes to review the changes. Choose Yes to implement your changes. Logoff.
- Using the web:
- Can I change the HyperIP well-known UDP port? (ticket 1838)
- Yes, though changing the UDP port requires HyperIP to be restarted, as well as a firewall restart so that the proper port is accepted through the firewall.
- What is the recommended procedure for the removal of HyperIP from my network?
- The recommended removal procedure is:
- Insure your firewall does not block your local to remote traffic. (i.e., HyperIP traffic may have been the only traffic allowed between sites; HyperIP IPaddress:port to remote HyperIP IPaddress:port - port 3919 is the default)
- Quiesce the traffic directed to the HyperIPs. (Be sure to do this at both the local and remote sites before continuing.)
- Remove the HyperIP entry/entries from your DNS server if added.
- Direct the local and remote servers'/controllers' traffic to the appropriate gateway address (i.e., not to HyperIP).
(Be sure steps 3 and 4 have been done at both the local and remote sites before continuing.) - Restart the traffic on your servers/controllers between your local and remote sites.
- Browse to the HyperIP management interface; enter the admin password. On the bottom of any of the linked frames, select 'shutdown' from the Services menu & click . Exit from the browser interface.
- Remove the HyperIP VM from your ESX server by right clicking the VM and selecting "delete from disk" (when applicable).
- The recommended removal procedure is:
- Why am I experiencing HyperIP outages with a large number of application connections (ticket 1835,1945)
- If you are running with a large number* of application connections and experience HyperIP outages, you may need to explicitly set the maximum connection limit to a lower value.
*This number varies with the current workload, as well as other factors. All HyperIP models 10XX and 11XX have been tested to support 2000 connections.
- If you are running with a large number* of application connections and experience HyperIP outages, you may need to explicitly set the maximum connection limit to a lower value.
- What is an 'Intercept' and why do I need them?
- An intercept is a rule that HyperIP uses to determine whether or not the traffic should be accelerated. At least one intercept must be defined in order for HyperIP to accelerate traffic.
- How do I find my serial number?
- After you login to the HyperIP via the web interface, your serial number will appear in the left-side frame. It is also available by clicking the 'License Info' button from the Install page.
- Can I tune an individual site's parameters?
- Yes, to access the site tuning options from the web, go to the Advanced Config page, choose the remote site to tune from Show/Set Tuning Parameters in the middle of the page and click SiteTune. From the CLI, enter the command 'siteTuneParms'. For more information type '?' at the command line or click the helpParms button from the web.
- What does 'Forward at limit' mean when defining intercepts?
- When HyperIP has reached the maximum number of application connections, it will either ignore (block) any new traffic coming in or it will forward that traffic (pass it through unaccelerated). Checking 'Forward at limit' causes HyperIP to use the second option.
- How do I change the segment size?
- Segment sizes are set when adding remote sites. To change a segment size you must remove and re-add the remote site with the new segment size.
- How do I turn on/off compression?
- Compression is configured site-by-site. To configure compression for an individual site, go to the site's Tuning Parameters page (see above). To turn compression ON (default), set the 'compalg' value to 1. To turn compression OFF, set the 'compalg' value to 0. Save your settings by clicking setSiteParms.
- How do I change my local site ID? (ticket 1833)
- Changing the local site ID in an NxN configuration requires you to halt all sites and delete all sites. You may then configure the new local site ID and reconfigure the remaining sites. When finished you must perform a Restart Force.
- How do I obtain/install a fix?
- Updates are made available for download from NetEx's ftp site. You may upload these updates directly to your HyperIP by following this procedure:
Login to your HyperIP. Proceed to the Maintenance Commands page. In the HyperIP Code Updates & Images fields, use the following settings.
Retrieve update file from 'ftp'.
Hostname: 'ftp.netex.com'.
UserID: 'anonymous'.
Password: .
Directory: 'downloads/hyperip'.
Update File: .
Select 'Retrieve Update File' from the drop-down and click GO.
Select 'List Available Updates' to verify you've received the update file.
Select 'Install Update File' to apply the update.
- Updates are made available for download from NetEx's ftp site. You may upload these updates directly to your HyperIP by following this procedure:
- How do I provide diagnostic information to NetEx Support?
- Occasionally, NetEx Support will require diagnostic information to identify potential issues. A dump file can be generated by following the procedure described in the User Guide.
- How do I determine which version of HyperIP I am running?
- The HyperIP version is listed in the output from running the 'Display HyperIP State' command from the Services menu in the top-left corner of the web interface.
- What are the site tuning parameters, and how would I use them?
- Site tuning parameters and their use is described in this document.
- Does turning on performance graphs on one partition affect the other partition?
- No. Performance graphs (and their settings [ON/OFF]) are unique to each individual partition. Turning graphing ON/OFF on one partition makes no change to the other partition's settings. Likewise, the graphs shown only represent the statistics gathered while that partition is running.
- Why is the performance not as expected when there is a lot of bidirectional traffic? (ticket 2140)
- Since HyperIP utilizes a single network interface for the data, processing bi-directional transfers can over-extend the physical capacity of the network interface. Also, many network switch ports can be overdriven; check to see if the switch ports are dropping packets. Enabling Flow control throughout the data path (on all interfaces/ports) may resolve this problem.
- Why don't the day, week and month graphs always agree with the hour graphs? (ticket 2189)
- The resolution of the day, week and month graphs is not as good as the hour graph. Samples are collected every 15 seconds, and graphed for those periods but since all points are graphed, when the data points are drawn in the smaller area the points are pushed together and it is hard to identify when the throughput is jumping around.
- Why is HyperIP having trouble connecting to a site that is configured, when some sites are not completely configured on both ends? (ticket 2286)
- The incomplete configuration is causing the internal session manager to be tied up for a considerable time because there is no route to the HyperIP which is initiating the session. To avoid this situation, make sure to keep the site 'halted' until both ends of the connection are configured and have routes.
- Why is HyperIP performance low after first installation under VMware? (ticket 2156)
- After initial installation and configuration, you will need to shutdown HyperIP (from the LegacyDialog use 'Quiesce', from the web interface, issue a 'Shutdown' from the Services menu). After HyperIP has shutdown, use VMware to boot HyperIP.
- How are the network interfaces laid out?
HyperIP models 13XY and 14XY
HyperIP models 11XY and 12XY
- Why can't I set flow control (pause frames) on the network interface? (ticket 2982)
- Various vendor switch and router ports need to be set to the desired flow control action prior to setting the same action on the HyperIP. Autonegotiate isn't entirely interoperable in networking equipment; if you experience problems using autonegotiate, you should set the desired action in the switch or router port and then in the HyperIP. This will cause a temporary outage in traffic when changing these settings.
HyperIP 5.5.1 Frequently Asked Questions
- What is HyperFlash?
- HyperFlash is a document containing the latest updates and issues regarding HyperIP.
- What versions of HyperIP are currently supported?
- With the release of HyperIP 5.5.3, the currently supported versions are 5.5.3, 5.5.2 and 5.5.1. If you are running an older version, please upgrade to continue to receive support from Network Executive Software, Inc.
- How do I update my HyperIP?
- For existing customers running HyperIP 5.4.6 or earlier, updating to 5.5.1 requires an upgrade kit (harddrive replacement) or an appliance exchange/refresh. For customers running HyperIP 5.5, contact support for upgrade procedures.
- Is a software key required?
- Yes, a software key is required to operate HyperIP. To obtain a key, please click here to Request a Key.
- How do I install a key?
- Using the web:
Login to your HyperIP. Navigate to the Install Commands page. Copy your key string from the Product License email and paste it in the key field. Click Install Key. If HyperIP was already running the new key will take effect immediately, otherwise it will be used when HyperIP is started. - Using the CLI:
Login to the CLI. Enter the 'LegacyDialog'. Select Expert mode. Select System. Select License. Hit Continue. Enter your key obtained from the Product License Key email, including dashes (we recommend copying and pasting).Configure the warning window (when HyperIP will start sending messages about license expiration) and warning interval (how frequently the messages will be sent). Implement your changes. Choose Yes to review the changes. Choose Yes to implement your changes. Logoff.
- Using the web:
- What is the recommended procedure for the removal of HyperIP from my network?
- The recommended removal procedure is:
- Insure your firewall does not block your local to remote traffic. (i.e., HyperIP traffic may have been the only traffic allowed between sites; HyperIP IPaddress:port to remote HyperIP IPaddress:port - port 3919 is the default)
- Quiesce the traffic directed to the HyperIPs. (Be sure to do this at both the local and remote sites before continuing.)
- Remove the HyperIP entry/entries from your DNS server if added.
- Direct the local and remote servers'/controllers' traffic to the appropriate gateway address (i.e., not to HyperIP).
(Be sure steps 3 and 4 have been done at both the local and remote sites before continuing.) - Restart the traffic on your servers/controllers between your local and remote sites.
- Browse to the HyperIP management interface; enter the admin password. On the bottom of any of the linked frames, select 'shutdown' from the Services menu & click . Exit from the browser interface.
- Remove the HyperIP VM from your ESX server by right clicking the VM and selecting "delete from disk" (when applicable).
- The recommended removal procedure is:
- Can I change the HyperIP well-known UDP port? (ticket 1838)
- Yes, though changing the UDP port requires HyperIP to be restarted, as well as a firewall restart so that the proper port is accepted through the firewall.
- Why am I experiencing HyperIP outages with a large number of application connections (ticket 1835,1945)
- If you are running with a large number* of application connections and experience HyperIP outages, you may need to explicitly set the maximum connection limit to a lower value.
*This number varies with the current workload, as well as other factors. All HyperIP models 10XX and 11XX have been tested to support 2000 connections.
- If you are running with a large number* of application connections and experience HyperIP outages, you may need to explicitly set the maximum connection limit to a lower value.
- What is an 'Intercept' and why do I need them?
- An intercept is a rule that HyperIP uses to determine whether or not the traffic should be accelerated. At least one intercept must be defined in order for HyperIP to accelerate traffic.
- How do I find my serial number?
- After you login to the HyperIP via the web interface, your serial number will appear in the left-side frame. It is also available by clicking the 'License Info' button from the Install page.
- Can I tune an individual site's parameters?
- Yes, to access the site tuning options from the web, go to the Advanced Config page, choose the remote site to tune from Show/Set Tuning Parameters in the middle of the page and click SiteTune. From the CLI, enter the command 'siteTuneParms'. For more information type '?' at the command line or click the helpParms button from the web.
- What does 'Forward at limit' mean when defining intercepts?
- When HyperIP has reached the maximum number of application connections, it will either ignore (block) any new traffic coming in or it will forward that traffic (pass it through unaccelerated). Checking 'Forward at limit' causes HyperIP to use the second option.
- How do I change the segment size?
- Segment sizes are set when adding remote sites. To change a segment size you must remove and re-add the remote site with the new segment size.
- How do I turn on/off compression?
- Compression is configured site-by-site. To configure compression for an individual site, go to the site's Tuning Parameters page (see above). To turn compression ON (default), set the 'compalg' value to 1. To turn compression OFF, set the 'compalg' value to 0. Save your settings by clicking setSiteParms.
- How do I change my local site ID? (ticket 1833)
- Changing the local site ID in an NxN configuration requires you to halt all sites and delete all sites. You may then configure the new local site ID and reconfigure the remaining sites. When finished you must perform a Restart Force.
- How do I obtain/install a fix?
- Updates are made available for download from NetEx's ftp site. You may upload these updates directly to your HyperIP by following this procedure:
Login to your HyperIP. Proceed to the Maintenance Commands page. In the HyperIP Code Updates & Images fields, use the following settings.
Retrieve update file from 'ftp'.
Hostname: 'ftp.netex.com'.
UserID: 'anonymous'.
Password: .
Directory: 'downloads/hyperip'.
Update File: .
Select 'Retrieve Update File' from the drop-down and click GO.
Select 'List Available Updates' to verify you've received the update file.
Select 'Install Update File' to apply the update.
- Updates are made available for download from NetEx's ftp site. You may upload these updates directly to your HyperIP by following this procedure:
- How do I provide diagnostic information to NetEx Support?
- Occasionally, NetEx Support will require diagnostic information to identify potential issues. A dump file can be generated by following the procedure described in the User Guide.
- How do I determine which version of HyperIP I am running?
- The HyperIP version is listed in the output from running the 'Display HyperIP State' command from the Services menu in the top-left corner of the web interface.
- What are the site tuning parameters, and how would I use them?
- Site tuning parameters and their use is described in this document.
- Does turning on performance graphs on one partition affect the other partition?
- No. Performance graphs (and their settings [ON/OFF]) are unique to each individual partition. Turning graphing ON/OFF on one partition makes no change to the other partition's settings. Likewise, the graphs shown only represent the statistics gathered while that partition is running.
- Why is the performance not as expected when there is a lot of bidirectional traffic? (ticket 2140)
- Since HyperIP utilizes a single network interface for the data, processing bi-directional transfers can over-extend the physical capacity of the network interface. Also, many network switch ports can be overdriven; check to see if the switch ports are dropping packets. Enabling Flow control throughout the data path (on all interfaces/ports) may resolve this problem.
- Why don't the day, week and month graphs always agree with the hour graphs? (ticket 2189)
- The resolution of the day, week and month graphs is not as good as the hour graph. Samples are collected every 15 seconds, and graphed for those periods but since all points are graphed, when the data points are drawn in the smaller area the points are pushed together and it is hard to identify when the throughput is jumping around.
- Why is HyperIP having trouble connecting to a site that is configured, when some sites are not completely configured on both ends? (ticket 2286)
- The incomplete configuration is causing the internal session manager to be tied up for a considerable time because there is no route to the HyperIP which is initiating the session. To avoid this situation, make sure to keep the site 'halted' until both ends of the connection are configured and have routes.
- Why is HyperIP performance low after first installation under VMware? (ticket 2156)
- After initial installation and configuration, you will need to shutdown HyperIP (from the LegacyDialog use 'Quiesce', from the web interface, issue a 'Shutdown' from the Services menu). After HyperIP has shutdown, use VMware to boot HyperIP.
- How are the network interfaces laid out?
HyperIP models 13XY and 14XY
HyperIP models 11XY and 12XY
- Why can't I set flow control (pause frames) on the network interface? (ticket 2982)
- Various vendor switch and router ports need to be set to the desired flow control action prior to setting the same action on the HyperIP. Autonegotiate isn't entirely interoperable in networking equipment; if you experience problems using autonegotiate, you should set the desired action in the switch or router port and then in the HyperIP. This will cause a temporary outage in traffic when changing these settings.